Privacy is of great importance to TEXADERHOGAR, S.L. and we want to maintain an open and transparent attitude when processing your personal data.
Therefore, we have a policy that establishes how your personal data is treated and protected.
Who is responsible for the processing of your data?
Registered office: AVDA. ROMERAL, 2, ALBAIDA, (VALENCIA), C.P. 46860.
Contact email: CONTACT@TEXADERHOGAR.COM
For what purpose do we process your personal data?
In TEXADERHOGAR, S.L. We treat the information provided by the interested persons in order to carry out the administrative, accounting and fiscal management of the requested services, as well as to send commercial communications about our products and services, for which you have given consent.
How long will we keep your data?
The data will be kept as long as the commercial relationship is maintained, and where appropriate, during the years necessary to comply with the legal obligations that result from application.
What is the legitimacy for the processing of your data?
We indicate the legal basis for the treatment of your data:
- Execution of a contract: Provision of the requested services
- Consent of the interested party: Sending commercial communications.
To which recipients will your data be communicated?
Your data will only be transferred to comply with legal obligations.
Data transfers to third countries
Data transfers to third countries are not foreseen.
What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation on whether TEXADERHOGAR, S.L. we are treating personal data that concerns them, or not.
Interested persons have the right to access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, TEXADERHOGAR, S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
You can materially exercise your rights in the following way: by going to the email address of the person responsible for the treatment outlined above, attaching a copy of your ID or identity document.
If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
In case you feel your rights are violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority through your site. web: www.aepd.es.
How have we obtained your data?
The personal data that we treat in TEXADERHOGAR, S.L. have been directly provided by the interested party.
The categories of data that are processed are:
- Identification data
- Postal and electronic addresses
- Commercial information
1º Legal framework
In compliance with current regulations, the entity TEXADERHOGAR, S.L. that operates through the internet from this website TEXADERHOGAR.COM is detailed below the general contracting conditions of the products and / or services offered through it and from which the rights and obligations of the parties are generated.
The present General Contracting Conditions (hereinafter "Conditions") are intended to regulate the relationship between TEXADERHOGAR, S.L. (hereinafter the "Provider") and customers (hereinafter the "User"), relating to all transactions carried out through the website of the online store.
2º.1. Offering Company
- BUSINESS NAME: TEXADERHOGAR, S.L.
- CIF: B42874156
- ADDRESS: AVDA. ROMERAL, 2
- POBLACIÓN: ALBAIDA
- PROVINCE: VALENCIA
- C.P.: 46860
- PHONE: 962901612
- CORREO ELECTRÓNICO: firstname.lastname@example.org
And from somewhere else:
2º.2. The user
The user or client will be understood as the Internet user who acquires this condition, by registering on the website, using a form and to which user codes and password are assigned, over which he has full responsibility for use and custody. , being responsible for the veracity of the personal data provided to the provider, as we will see in the User Registration section.
By accepting these Conditions, the User declares:
1. That it is a person with the capacity to contract according to current regulations.
2. That you have read and accept these Conditions.
The User will always and in any case, prior to the start of the product contracting procedure, to the conditions, which may be stored and / or reproduced on a durable medium.
5º. Validity or Duration
The period of validity or duration of these Conditions and particular contracting conditions will be the time that they remain published on the aforementioned website and will be applicable from the moment the User makes use of the website, and / or proceeds to the contracting of any products.
The provider reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions that were acquired prior to the modification by the User.
El Usuario se compromete a leer atentamente las condiciones de contratación, cada vez que proceda a la contratación de algún producto dado que los mismos han podido ser objeto de modificación desde la última vez que accedió.
If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only said provision or the part of it that is null or ineffective, the Conditions subsisting in everything else.
8º. Object of the contract
The purpose of this contract is to regulate the contractual relationship of sale born between the provider and the user at the moment in which the latter accepts the purchase during the online contracting process through the mechanisms set out below.
The contractual relationship of sale entails the delivery, in exchange for a certain price and publicly exposed through the website, of one or more specific products.
Each of these products may be subject to a specific regulation through the particular contracting conditions of each of them, of which more detail will be given in the section on guarantee, returns, withdrawal, or in the technical sheet of the product itself, due to the different formats in which the products are marketed, their packaging or their very nature.
9º. User Registration
The User may register on the web, in the "Register" button located in the upper right part. For which, you will enter the personal data required as mandatory, they will be: name and surname, email and Mr. or Mrs. El Alta as User of the store will provide you with access to the web, to the purchase of products.
The user will select a username and password, agreeing to make diligent use of them, and not to make them available to third parties, as well as to notify the provider of the loss or theft of them or of possible access by an unauthorized third party. , in such a way that the provider proceeds to the immediate blockade. The user has full responsibility for its use and custody, being responsible for the veracity of the personal data provided to the provider.
The user will not be able to choose as a user name words that have the purpose of confusing others by identifying him as a member of the provider, as well as abusive, insulting expressions and in general, contrary to the law or the requirements of morality and good manners.
10º. Geographical scope
This website name client operates and sells, only in Spanish territory, including the Canary Islands. From now on, this geographical area will be understood as "the Territory". Therefore, the products are only shipped and distributed in the Territory. The use of this website as well as any purchase made on it is considered made in Spain, and therefore subject to current Spanish laws and regulations. The Provider does not accept or deliver orders outside the aforementioned Territory.
All of the above is indicated without prejudice to the fact that we may soon offer these services in the excluded areas, in which case it will be announced in advance on this website.
11º. Product information
The Provider pays great attention to the information regarding the characteristics of the products through technical descriptions and photographs that illustrate the products. All this is done within the limits of the technique and respecting the standards of the market.
12º. Taxes, currency and shipping costs
In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT).
The products include the Value Added Tax (VAT) and in any case will be expressed in the Euro currency (€). Said prices, unless expressly indicated otherwise, do not include shipping costs or any other additional services and attachments to the product purchased.
13º. Language in which the contract is developed
The contracting procedure and the pre-contractual information is in Spanish and this language will be used to carry out the contracting.
14º. Steps in the Procurement / Purchase Process
In order to start the process of contracting products in WWW.TEXADERHOGAR.COM, it is first necessary to register as a user, by pressing the button that appears on the main page of the web called "Register" and filling in the mandatory information requested on the page that will appear next. After registration, the user name and password are assigned automatically, according to those previously chosen by the interested party.
The registration system does not have a user verification system in the registration process. So before activating the user in the system, a welcome message is sent to the email. Once correctly registered, the user will be able to enter with his username and password to the control panel of his profile to be able to manage all those functions that the provider of the page has made available to him, such as the account data section, order history, discount coupons, etc.
Once the registration is made, you can proceed to the purchase of your product (s).
14º.2. Purchasing process
The buying process is easy and straightforward.
- Summary of products added to the shopping cart
- Shipping Information
- Shipping Address
- Shipping method
- Payment information
- Review of the order and payment
*NOTE: THE PAYMENT OBLIGATION WHEN PLACING THE ORDER.
Provisions to take into account in the purchase process.
15º. Product availability
The purchase of the products is on request, according to available stock. In case of delay of the shipment, it will be previously notified by telephone or via email.
16º. Types of products
The website has a wide range of home textiles and sanitary supplies, distributed in categories for easy search.
17º. Maximum order amount
There is no maximum order.
18º. How to extend or cancel my order
To extend an order you can do so as long as you have not completed the purchase, and you can do so by pressing the "Continue shopping" button.
To request the cancellation of the order, the contact form must be completed using the contact form on the web, or by calling 962 901 612. Cancellation costs will be paid by the customer.
19º. Shipping costs and methods and delivery time
The shipping costs will be made by the supplier's transport company and will attend the rate of an average of € 6 per shipment, this amount may vary according to the volume of the product and according to the geographical area of delivery. However, said rate may be verified by the user at the time of ordering.
20º. Delivery time
The delivery time ranges between 48 and 72 hours from the completion of the payment, and may vary in some products. However, said delivery period may be verified by the user at the time of ordering.
Where can I check my invoice? The invoice can be viewed and downloaded in the user's control panel. For this download, the user must go to "My Account", "Order history", after locating the desired order, the user can click on PDF or on "Details" and then click on "Download your invoice as a PDF file" .
22º. Value Added Tax
In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT).
23º. Methods or Modalities of payment
In general, the User may choose the payment method:
A) Credit card (Secure payment with VISA or MASTERCARD)
- We guarantee that each of the transactions made in Texaderhogar is 100% secure. All operations that involve the transmission of personal or banking data are carried out using a secure environment. Texaderhogar uses a server based on standard security technology SSL (Secure Socked Layer). All the information that you transmit to us travels encrypted through the network. (If you want to know more, visit our section Secure payment).
- Likewise, the data about your credit card is not registered in any database but goes directly to the Bank's POS (Point of Sale Terminal).
- In addition, we inform you that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). In this way, if you are the holder of a "secured" card, you can always make payments with a VISA or MASTERCARD in our store.
- In the event that your card is not attached to this payment system, Texaderhogar will only accept payment with a VISA or MASTERCARD credit card to clients with previously demonstrated seniority and reliability.
- In both cases, when paying with a VISA or MASTERCARD, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card, offering, in this way, more guarantees about the security of the transaction.
- Important: Credit card fraud is a crime, and Texaderhogar will take legal action against anyone who carries out a fraudulent transaction in our online store.
You can make the payment of your purchase through PayPal. When choosing PayPal as a means of payment, the billing address indicated above will be ignored, and the address registered in your PayPal account will be taken into account for billing issues.
NO REFUND IS ALLOWED
Your card details will not be saved in our database, since when they are filled in they will be on the secure website of the chosen bank.
24º. General provisions on the Payment Process
- The payment order given by the User necessarily implies adherence to these General Conditions as well as the particular conditions of the order.
- For any form of payment chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the financial entities involved or by the secure payment platforms (e.g. Visa, Mastercad, PayPal, etc.).
- Once the payment has been made correctly, the User will receive an informative and confirmation email that certifies the essential conditions of the operation.
The confirmation email will contain the product invoice.
In any case, through the website, the User will always have access to the information of their orders and their corresponding invoices for the purchases acquired.
The Provider reserves the right to cancel payments or orders in the event of signs of fraudulent operations, informing the competent authorities of the behaviors that are susceptible to investigation for the prevention of fraud.
25º. Returns of defective, damaged or incorrect products or exercising the right of Withdrawal
After receiving your order, you have a period of 14 calendar days, counting from the day of receipt of the order, to exercise the right of withdrawal.
To make the return effective, the product must be in perfect condition. Once the merchandise has been received, and after checking its status, the amount will be reimbursed, which may suffer a depreciation in the event that the packaging or the product has suffered any damage or modification.
To make the return, send us an e-mail to: email@example.com, indicating the following information:
- I hereby inform you that I am withdrawing from my contract of sale of the following good (indicate the name of the product)
- Received on (Indicate the date of receipt of the product)
- Name of the consumer and user of the order: (insert your name here)
- Address of the consumer and user of the order: (insert your address here)
- Signature of consumer and user (only if this form is submitted on paper)
- Order date
The return costs will be borne by the customer. You must send us the product by your own means.
IMPORTANT NOTE: Texaderhogar.com will not be responsible for any color differences that the products photographed on its website may have, as they are displayed on other monitors.
In the event of a defective product, TEXADERHOGAR will proceed, as appropriate, to repair, replace, lower the price or terminate the contract, steps that will be free for the consumer and user. Texaderhogar, is responsible for the lack of conformity that is manifested within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
In the specific case of masks and other health products, we consider them to be hygienic products that cannot be returned.
Texaderhogar, carries out the sale and distribution of the products offered in this service. Sales operations will be understood to be carried out at Avda. Romeral, 2 - 46860 - Albaida - (Valencia) - Tel .: 96 290 16 12 therefore this is the return address.
26º. Exceptions to the right of withdrawal
El derecho de desistimiento no aplica a la entrega de:
- Productos que puedan ver alterada su naturaleza.
27º. Customer service: Help, Suggestions and Claims
At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing to CONTACT@TEXADERHOGAR.COM, filling in the contact form on the web or by calling 962 901 612 from 9: 30 to 13:30 and from 16:00 to 19:00 h. on weekdays.3
28º. Products warranty
Texaderhogar guarantees its products, in the legally established terms, for a period of 2 years from the delivery date.
Likewise, the consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
Deficiencies caused by misuse, negligence, improper treatment or manipulation, or materials subject to wear and tear due to normal use, will be excluded from the guarantee.
When the use of the guarantee is justified, it will be decided to replace the item, discount or return, in the legally established terms, in the absence of these two options, the price will be reduced or the contract will be terminated. These actions will be free for the consumer and user.
Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.
The guarantee will lose its value in cases where:
- The purchase invoice is modified, altered or replaced.
- If the guaranteed product is tampered with or repaired.
- If you do not have the purchase invoice.
To make use of the guarantee, it is essential to present the purchase invoice.
To receive the conformity of the guarantee, contact Texaderhogar, either by email writing to firstname.lastname@example.org or by calling 96 290 16 12.
29º. Derechos del Prestador
- Preserve, modify or suspend your website without prior notice.
- Modify the price of the offers.
- Reject orders due to lack of stock or non-payment of the customer.
- Refuse access to computer tools to clients in the event of non-compliance with these conditions.
- Receive the amount of the customer's purchases, once the transaction is accepted.
- Reserve the domain and retain full ownership of the article until full payment by the customer.
- Not to reproduce, alienate or dispose of the information published by The Provider in all its contents without the express permission of the company itself.
- Proceed to correct or amend human or computer errors.
30º. Limitation of liability
All the information provided by the User to the Provider and through the corresponding forms must be truthful. It is the User's responsibility to keep the data provided to the Provider, duly updated. In any case, the Provider is exempt from any responsibility for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.
Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.
The Provider will not be responsible in those cases in which it corresponds to the parents, guardians or legal representatives of the underage or disabled Users, authorize access, supply of personal information or use of the website or the contracting of any products or services provided through the applications or web platform. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or disabled person when contracting the products and services provided through TEXADERHOGAR.COM
The access of the Users to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the User's computer equipment. In any case, it will be up to the User to have the necessary tools to detect said viruses or harmful computer elements. Consequently, the provider will not be responsible for possible damage caused to the computer equipment of the Users or third parties during access to the Contents.
The Provider will not be liable for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.
31º. Applicable Law and Jurisdiction
These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these conditions, to the Courts and Tribunals of the user's domicile.
In the event that the user is domiciled outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the domicile of THE WEBSITE OWNER.
32º. Online dispute resolution platform for consumers and merchants
The European Commission has launched a platform to help consumers and merchants resolve disputes regarding purchases made on the Internet.
Address to the platform: